They were sensitive to our concerns and gave a clear time line for when brake service would be needed, not insisting that it be done right away. The prior time when we had them give a second opinion about need a new power steering pump and brakes done, they found pump replacement unnecessary, and plenty of brake left, as is the case this time. Quiet, spacious office (perfect for covid distancing) & polar opposite to the chaotic impersonal experience at Boulder Nissan. Thank you!